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VOL. 13, ISSUE 2 (2026)
Emotional labor in the digital era among teachers: A systematic review
Authors
Sruthi V, K N Jayakumar
Abstract
The purpose of this systematic review is to examine
the unique dimensions, strategies, and challenges associated with emotional
labor in online teaching, emphasizing the role of digital communication in
conveying emotions and maintaining professionalism using the Preferred
Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines.
An extensive search was performed across electronic databases, including Web of
Science, Scopus, Taylor & Francis, ScienceDirect, ResearchGate, and Google
Scholar. The search identified 211 records, of which six studies met the inclusion
criteria. Result highlight that emotional labor in online teaching involves a
combination of surface and deep acting strategies, with educators frequently
using text-based communication methods, such as emojis and personalized
messages, to convey emotions and maintain professionalism. The study also
revealed that educators face significant challenges, including the invisibility
of students, emotional dissonance, and the difficulty of maintaining
socio-emotional connections. These findings contribute to a deeper
understanding of the emotional labor demands in online teaching by emphasizing
the obstacles they encounter and the strategies used by educators to perform
emotional labor.
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Pages:162-168
How to cite this article:
Sruthi V, K N Jayakumar "Emotional labor in the digital era among teachers: A systematic review". International Journal of Multidisciplinary Research and Development, Vol 13, Issue 2, 2026, Pages 162-168
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