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VOL. 13, ISSUE 2 (2026)
Workforce Skill Enhancement through Digital Learning in Financial Institutions: A Performance perspective
Authors
A Josephine Reena, Dr. K Famitha Begum
Abstract
The present study aims to explore the relationship
between structured digital learning programmes and workforce performance
outcomes in financial institutions. This study has been based on cross-sectoral
data from survey reports such as ‘LinkedIn Learning 2024’ [5], ‘EY
Work Reimagined Survey 2024’, ‘Continu Elearning Statistics 2025’, along with
findings from primary research studies which proved that organisations adopting
AI-augmented digital learning programmes, mobile-first digital learning
programmes, and microlearning programmes have experienced significant
improvements in terms of workforce competency, workforce productivity, and
employee retention. Statistical trends in data from 1,100+ HR leaders (Mercer,
2024-25) [6] reveal significant skill gaps in terms of fintech
literacy, cybersecurity and regulatory compliance. However, statistical trends
in such data reveal that digital learning programmes increase learning
efficiency by as much as 57%. A structured survey was conducted on a sample of
320 employees working in major Indian banking and financial institutions. This
study has been based on descriptive statistics, Chi-Square Test of Association,
Pearson Correlation Analysis, Exploratory Factor Analysis and Multiple Regression
Analysis to assess the relationship between structured digital learning
programmes modality adoption and employee competency enhancement, along with
its relationship with employee performance factors.
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Pages:129-134
How to cite this article:
A Josephine Reena, Dr. K Famitha Begum "Workforce Skill Enhancement through Digital Learning in Financial Institutions: A Performance perspective". International Journal of Multidisciplinary Research and Development, Vol 13, Issue 2, 2026, Pages 129-134
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