Purpose of the Study: This study aims to examine the factors influencing the satisfaction of online delivery personnel in Chennai City. With the rapid growth of e-commerce and food delivery platforms, delivery personnel play a crucial role in ensuring timely and efficient service. Understanding their level of satisfaction is essential for improving service quality, employee retention, and overall operational efficiency.

Methodology: The study is based on both primary and secondary data. Primary data was collected through structured questionnaires administered to online delivery personnel in Chennai City. Secondary data was gathered from journals, articles, and previous research studies related to employee satisfaction and gig economy workers.

Findings: The study reveals that factors such as income level, working hours, job flexibility, incentives, safety measures, and support from the organization significantly influence the satisfaction of delivery personnel. While flexibility and earning, opportunities are considered positive aspects, challenges such as job insecurity, work pressure, and lack of social security benefits negatively impact their satisfaction levels.