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VOL. 13, ISSUE 1 (2026)
Smart HR in smart cities: Evaluating AI‑augmented e‑HRM practices in Bengaluru’s it industry
Authors
Dr. Priya A, Dr. Shailashri V T, Dr. P Radha
Abstract
The growing diffusion of
artificial intelligence (AI) is transforming electronic human resource
management (e‑HRM), particularly in IT‑intensive smart cities such as
Bengaluru. This study evaluates the effectiveness of AI‑augmented e‑HRM
practices in Bengaluru’s IT industry with respect to HR operational efficiency,
decision quality and employee experience. A structured questionnaire was
administered to 200 HR professionals and IT employees, capturing perceptions of
e‑HRM quality, AI integration level and perceived HR outcomes. Data were
analysed using descriptive statistics, correlation, multiple regression, chi‑square
tests, factor analysis, z‑tests, ANOVA and a simplified SEM‑type path model.
Results indicate positive associations between AI integration and perceived e‑HRM
effectiveness and HR decision quality, while employee experience outcomes show
more modest effects. The analysis highlights organisational readiness and
digital skills as important moderators. The paper discusses implications for
designing AI‑augmented HR architectures in smart cities and outlines avenues
for future empirical work on AI‑driven HR transformation in Indian IT firms.
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Pages:506-512
How to cite this article:
Dr. Priya A, Dr. Shailashri V T, Dr. P Radha "Smart HR in smart cities: Evaluating AI‑augmented e‑HRM practices in Bengaluru’s it industry". International Journal of Multidisciplinary Research and Development, Vol 13, Issue 1, 2026, Pages 506-512
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