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VOL. 12, ISSUE 10 (2025)
The role and relevance of Total Quality Management (TQM) in libraries
Authors
Santosh Pandurang Khajindar
Abstract
Total Quality
Management, popularly abbreviated TQM, has been widely used in all sectors of
society but mainly in manufacturing, education, government and service
industries. In today’s competitive environment, maintaining quality is very
essential task for each organization and industry also. It has been observed
that maintaining quality is not a simple task. Previous quality means just the
fulfillment of requirement. Now a days every service provided by the
organization must be rated by the users. It helps to identify the needs and
expectations of the customers. In this framework quality may corelate with the
customer’s need and satisfaction. Quality helps us to face the challenges by
minimizing errors in our procedures, reducing the number of complaints from our
stakeholders and valuable customers. It also helps us to look beyond the
traditional approach of quality and move towards ever changing. The aim of this
article is to know the process of effectively implementation of Total Quality
Management (TQM) step by step and how it will useful to improve the library
services.
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Pages:13-16
How to cite this article:
Santosh Pandurang Khajindar "The role and relevance of Total Quality Management (TQM) in libraries ". International Journal of Multidisciplinary Research and Development, Vol 12, Issue 10, 2025, Pages 13-16
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