This study aims to (1)
analyze the implementation of public services in the Education Department of
Asmat Regency, (2) identify the factors that hinder and support the
implementation of SOP for improving public services in the Education Department
of Asmat Regency, and (3) determine what strategies are used for improving
public services in the Education Department of Asmat Regency.
The type of research used
by the author was field research, which involved collecting data directly from
the Education Department of Asmat Regency. The data used in this study
consisted of observation notes, interviews, and documentation. The data
analysis method used by the author is deductive.
The
results of the analysis show that (1) the Education Department of Asmat Regency
provides fairly good services to the community, but there are still
shortcomings that need to be addressed, such as the tidiness and politeness of
service providers to maintain professionalism when serving the community.
Additionally, the competence of the staff is crucial in providing services; (2)
driving factors for the implementation of public services in the Education
Department of Asmat Regency include awareness among staff, adherence to
regulations in public service delivery, organizational factors, capabilities,
and skills, as well as infrastructure. Meanwhile, some inhibiting factors for
the implementation of public services in the Education Department of Asmat
Regency include capabilities, quality of staff resources, support, and working
conditions; (3) strategies to enhance the quality of public services in the
Education Department of Asmat Regency are implemented using five strategies:
structural development strategy, development or simplification of procedural
systems strategy, infrastructure development strategy, cultural development
strategy, and entrepreneurship development strategy.