Leadership Strategy to Improve Service Quality
at the Secretariat of the Regional House of Representatives of Asmat Regency. Thesis. Yogyakarta: Faculty of Education and
Psychology, Yogyakarta State University, 2024.
Research on Leadership Strategy to Improve Service Quality at the
Secretariat of the Regional House of Representatives of Asmat Regency aims to
find out: 1). To describe how the quality of service at the Secretariat of the
Regional House of Representatives of Asmat Regency. 2). To identify what
strategies the leadership applies in improving services at the Secretariat of
the Regional People's Representative Council of Asmat Regency. 3). To find out
the inhibiting factors for implementing strategies in improving services at the
Secretariat of the Regional People's Representative Council of Asmat Regency. This
research uses descriptive methods through a qualitative approach. The research
location was DPRD Asmat Regency. The subjects of this research were employees
in the Asmat Regency DPRD secretariat, leadership elements in the Asmat Regency
DPRD secretariat. Data collection techniques use interviews, observation and
documentation. Data analysis techniques using data collection, data reduction,
data display and conclusion drawing. The research results show that: (1) The
quality of service at the Asmat Regency DPRD secretariat shows good results. In
general, employees provide transparent services by providing the information
needed without being covered up. (2) The strategies used by leaders in
improving services at the Asmat Regency DPRD secretariat include: a) guidance;
b) clarity of instructions; c) openness; d) formulating goals, e) firm,
humanist and fair; f) communication; g) subordinate involvement; h) rewards and
punishments; and i) trust in employees. (3) Factors inhibiting the
implementation of strategies in improving services at the Asmat Regency DPRD
secretariat include: a) lack of responsiveness of employees in understanding
instructions conveyed by the leadership; b) lack of available infrastructure;
c) there are still employees who are not proficient in operating computers.