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VOL. 11, ISSUE 2 (2024)
Analysis of the dimensions of health service quality on patient satisfaction at royal prima Marelan Hospital In 2024
Authors
He Nina
Abstract
Patient satisfaction refers to a condition in
which patients’ expectations, needs, and desires are fulfilled by comparing the
received services and their expectations. This research employs a quantitative,
non-experimental method with a descriptive approach (cross-sectional survey)
and associative analysis. The study was conducted at Royal Prima Marelan
Hospital in 2024. Data analysis includes univariate, bivariate, and
multivariate analyses (multiple logistic regression with the Enter method) with
a significance level of 0.05. The results indicate that the variables of
Physical Evidence (Tangibles), Reliability, Responsiveness, Assurance, and
Empathy have p-values ≤ 0.05 at a significance level of 0.05. Therefore, it can
be concluded that these variables have a relationship with patient satisfaction
at Royal Prima Marelan Hospital in 2024. The main conclusion is that the
empathy variable has the most significant influence, with a p-value of 0.001
< 0.05. The obtained Odds Ratio (OR) value is 6.442, meaning that the ease
of building relationships, good communication, and understanding of patients
needs to have a 6.442 times higher chance of improving patient satisfaction at
Royal Prima Marelan Hospital in 2024.
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Pages:78-83
How to cite this article:
He Nina "Analysis of the dimensions of health service quality on patient satisfaction at royal prima Marelan Hospital In 2024". International Journal of Multidisciplinary Research and Development, Vol 11, Issue 2, 2024, Pages 78-83
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