International Journal of Multidisciplinary Research and Development

International Journal of Multidisciplinary Research and Development


International Journal of Multidisciplinary Research and Development
International Journal of Multidisciplinary Research and Development
Vol. 8, Issue 4 (2021)

Factors affecting the acceptance of customers to use e-banking services in Vietnam


Tan Cao Hung, Ai Tran Huu

This study is conducted to evaluate the factors affecting the acceptance of customers using e-banking services in Vietnam. By the method of confirmation factor analysis (CFA) and structural equation (SEM0 with a sample of 214 customers using e-banking services at Vietnamese commercial banks, the author has identified the factors). Affects the acceptance of customers to use e-banking services in Vietnam on the basis of the research results, the author proposes solutions to promote the adoption of e-banking services. of customer.
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