Factors affecting the acceptance of customers to use e-banking services in Vietnam
Tan Cao Hung, Ai Tran Huu
This study is conducted to evaluate the factors affecting the acceptance of customers using e-banking services in Vietnam. By the method of confirmation factor analysis (CFA) and structural equation (SEM0 with a sample of 214 customers using e-banking services at Vietnamese commercial banks, the author has identified the factors). Affects the acceptance of customers to use e-banking services in Vietnam on the basis of the research results, the author proposes solutions to promote the adoption of e-banking services. of customer.