International Journal of Multidisciplinary Research and Development

International Journal of Multidisciplinary Research and Development


International Journal of Multidisciplinary Research and Development
International Journal of Multidisciplinary Research and Development
Vol. 7, Issue 12 (2020)

The determinants of satisfaction in restoration: The role of the dimensions of justice, emotions and disconfirmation


Manovosoa Rakotovao, Jérémy Ranjatoelina, Pierre Benjamin Rakotomahenina, Tsirinirina Solofomiarana Rapanoël

In this article, we look at the history of satisfaction in restoration. Among these determinants, we also want to determine which ones are the most influential. After a clarification of the concepts of equity, emotions and satisfaction, we propose a research model. It is built on the assumption that in restoration, equity and emotions affect satisfaction. Data from a survey of 300 of 5 restaurants located in Antananarivo, Madagascar were processed under structural equation. The results partly confirm our hypotheses and, among other things, put and confirm the role of cognitive and affective elements in the formation of satisfaction. We conclude our article on the limits of the study and future research perspectives.
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How to cite this article:
Manovosoa Rakotovao, Jérémy Ranjatoelina, Pierre Benjamin Rakotomahenina, Tsirinirina Solofomiarana Rapanoël. The determinants of satisfaction in restoration: The role of the dimensions of justice, emotions and disconfirmation. International Journal of Multidisciplinary Research and Development, Volume 7, Issue 12, 2020, Pages 116-124
International Journal of Multidisciplinary Research and Development International Journal of Multidisciplinary Research and Development