Quality assessment of under-five clinic services at urban health centre setting of medical college of Mumbai district
Dr. Chaitali Borgaonkar, Dr. Sanjay Panchal
Introduction: UFC is a centre where preventive, promotive, curative, referral and educational services are provided in a package manner to under five under one roof. Health outcomes of such centres have been improved by investing in infrastructure, medical equipment, and drug supplies and by ensuring access to a certain number of qualified health workers. Objectives: 1.Toassessthequalityofservicesprovidedinunderfiveclinicandtheutilizationoffacilitiesbythecommunity. 2.To evaluate the client satisfaction. Methodology: 90 children registered in 2 months were included in study. Quality of service was assessed by age calculation, plotting on growth chart, counselling, attending sick child, etc. To assess the client satisfaction, a close ended questionnaire was used consisting of four parts- care givers satisfaction, infrastructure, waiting period and time spent per patient. Positive responses were graded. Conclusion: The quality of services provided at Under Five Clinic and the infrastructure are very good. However efforts have to be taken to find the reason for less follow up.