The service quality of the southern railway Villupuram passenger’s perspective is tried to analyze the factors with its attributes for understanding satisfaction of passengers on service quality of Villupuram junction. The study is based on primary data. Primary data were collected from 100 passengers in the Villupuram Railway Junction with the help of questionnaire. The researcher contribute many service factor which are best suitable for railway to consider in future for satisfying the passengers in Villupuram. Since the quality of service is questionable railway try to improve core areas and deliver quality of services to the passengers this attempt from the part of railways will definitely retain the passengers in enjoying its services in future with reference to Villupuram junction.