International Journal of Multidisciplinary Research and Development

International Journal of Multidisciplinary Research and Development


International Journal of Multidisciplinary Research and Development
International Journal of Multidisciplinary Research and Development
Vol. 4, Issue 8 (2017)

Passenger’s perception towards Indian railway service with reference to Villupuram junction


Dr. C Selvarani, K Murugan

The service quality of the southern railway Villupuram passengers perspective is tried to analyze the factors with its attributes for understanding satisfaction of passengers on service quality of Villupuram junction. The study is based on primary data. Primary data were collected from 100 passengers in the Villupuram Railway Junction with the help of questionnaire. The researcher contribute many service factor which are best suitable for railway to consider in future for satisfying the passengers in Villupuram. Since the quality of service is questionable railway try to improve core areas and deliver quality of services to the passengers this attempt from the part of railways will definitely retain the passengers in enjoying its services in future with reference to Villupuram junction.
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How to cite this article:
Dr. C Selvarani, K Murugan. Passenger’s perception towards Indian railway service with reference to Villupuram junction. International Journal of Multidisciplinary Research and Development, Volume 4, Issue 8, 2017, Pages 37-41
International Journal of Multidisciplinary Research and Development International Journal of Multidisciplinary Research and Development