The success of an organization depends not merely on its technical efficiency, updated machinery, good plant layout, dynamic organization etc., but also depends upon its human resource. A satisfied, happy and hardworking employee is the biggest asset of any organization, including banks. Workforce of any bank is responsible to a large extent for its productivity and profitability. So, for the success of banking, it is very important to manage human resource effectively and to find whether its employees are satisfied or not. The high level of satisfaction will surely pave the way for improvement in their work which would result in projection of a positive image of the organization.
Job satisfaction is very important not only for employees but also for the success of the organization (Lim, 2008) as the dissatisfaction will increase the attrition rate of employees which is nothing but an increased cost. In this highly competitive world, cost reduction plays an important role in the existence of any organization. Hence it becomes necessary that the employees are made to have a high level of job satisfaction.