BPO industry being one of the significant contributors to the economic development of the nation, it is important to remove the major obstacles in the smooth and continued functioning of the industry. Being highly dependent on human resource, the major problems faced by the industry are attrition and UN employability due to inadequately skilled supply of manpower. This study conducted in Kochi region of Kerala tries to ascertain the major factors of Job Satisfaction and its level among the BPO employees using systematic sampling.