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VOL. 3, ISSUE 5 (2016)
Comparison of customer satisfaction in public, private and co-operative banks in Rajkot city
Authors
Hardeepsinh Jadeja, Girish Bhimani, Annasaheb Suryawanshi, Viren Manek
Abstract
The goal of present research paper was to compare the customer satisfaction in public, private and co-operative banks. The number of participants was 300 people (217 male and 83 female). To analyze data, we applied independent two sample t – test and one way ANOVA. The analysis showed that customer satisfaction between private bank & public bank (P-value < 0.05) and Private bank & co-operative bank (P-value < 0.05) were significantly different, but customer satisfaction between public bank & co-operative bank was not significantly different (P-value > 0.05). The customer satisfaction in private bank is more as compare to public and co-operative bank
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Pages:145-148
How to cite this article:
Hardeepsinh Jadeja, Girish Bhimani, Annasaheb Suryawanshi, Viren Manek "Comparison of customer satisfaction in public, private and co-operative banks in Rajkot city". International Journal of Multidisciplinary Research and Development, Vol 3, Issue 5, 2016, Pages 145-148
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