International Journal of Multidisciplinary Research and Development

International Journal of Multidisciplinary Research and Development


International Journal of Multidisciplinary Research and Development
International Journal of Multidisciplinary Research and Development
Vol. 3, Issue 5 (2016)

Comparison of customer satisfaction in public, private and co-operative banks in Rajkot city


Hardeepsinh Jadeja, Girish Bhimani, Annasaheb Suryawanshi, Viren Manek

The goal of present research paper was to compare the customer satisfaction in public, private and co-operative banks. The number of participants was 300 people (217 male and 83 female). To analyze data, we applied independent two sample t test and one way ANOVA. The analysis showed that customer satisfaction between private bank & public bank (P-value < 0.05) and Private bank & co-operative bank (P-value < 0.05) were significantly different, but customer satisfaction between public bank & co-operative bank was not significantly different (P-value > 0.05). The customer satisfaction in private bank is more as compare to public and co-operative bank
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How to cite this article:
Hardeepsinh Jadeja, Girish Bhimani, Annasaheb Suryawanshi, Viren Manek. Comparison of customer satisfaction in public, private and co-operative banks in Rajkot city. International Journal of Multidisciplinary Research and Development, Volume 3, Issue 5, 2016, Pages 145-148
International Journal of Multidisciplinary Research and Development International Journal of Multidisciplinary Research and Development