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VOL. 2, ISSUE 12 (2015)
A study of performance evaluation models in health care sector with special reference to EFQM and BSC models
Authors
Dr. Sachin S Vernekar, Shirin Sheykholeslam
Abstract
Performance evaluation is a comprehensive and regular process, which compares all the activities, processes and results with organizations goals, and the results will help to improve situation. Through an appropriate performance evaluation model this improvement will be possible by getting feedback, analyzing the strengths and weakness, opportunities and threats, accountability and customer satisfaction in organization. In other side, Performance evaluation in organizations which provide health care services is even more significant because of their important and major effects on the health of the people and society. Evaluation of health care services is in the form of different approaches. In this article we have tried to introduce common performance evaluation models in health care and then particular focus on EFQM and BSC model as major and reliable models in performance evaluation system.
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Pages:378-385
How to cite this article:
Dr. Sachin S Vernekar, Shirin Sheykholeslam "A study of performance evaluation models in health care sector with special reference to EFQM and BSC models". International Journal of Multidisciplinary Research and Development, Vol 2, Issue 12, 2015, Pages 378-385
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