The impact of internet banking on bank performance: Evidence from Ghana
Naa Morkor Dzormo mensah, Sulemana Baba Seidu, Julius Nuertey Nanor, Hajara Mohammed
Banks in Republic of Ghana in recent time are beginning to realize the importance of internet banking and its relevance to the banking sector. Many works have linked internet banking and bank performance. The main aim of this paper is to find the impact of internet banking on bank performance in some bank in Ghana. 350 sample size was selected and data analysis was done using partial least square and structural equation model. The outcome of the study shows that there is a positive relationship between internet banking and bank performance. The study also shows that there is a significant positive relationship between customer satisfaction and bank performance. This work contributes to literature on internet banking and bank performance especially in the context of Africa to be precise in Ghana. The paper also gave recommendation and suggested experimental research should be conducted in the future.