Family satisfaction with care of intensive care unit in teaching hospital, Chitwan
Raj Kumar Mehta, Prasmina Shrestha
Families are an integral part of care of the patient who is concerned for routinely informed consents and end-of-life decisions regarding patient care and treatment. Family satisfaction often serves as an important alternative to patient satisfaction. Also, family satisfaction with ICU care is becoming an accepted measure of quality of care. Therefore, the aim of this study was to assess the family satisfaction with care of Intensive Care Unit (ICU). A descriptive, cross-sectional research design was used for the study. A total of 75 respondents were selected by using non-probability consecutive sampling technique. Modified standardized structured interview schedule were used to collect the data from the respondents. Collected data were analyzed and interpreted by using descriptive and inferential statistics. This study revealed that 52% were unsatisfied with the care of ICUs. Overall mean score of family satisfaction was 68.71±9.35. The significant variables for the level of family satisfaction were occupation (p=0.005), cost of ICU daily fees (p=0.026), cost of drugs and materials available at hospital pharmacy (p=0.044), cost of investigations (p=0.024). It is concluded that more than half of the families reported unsatisfaction with care of ICU. Nevertheless, there is room for improvement, in particular regarding communication, waiting surroundings, needs consideration of families, providing emotional support. Therefore, nursing as well as hospital administration needs to plan and implement various programs to enhance higher satisfaction level of families.