Vol. 2, Issue 10 (2015)
A case study of patient satisfaction in zonal hospital of Udaipur
Author(s): Jyoti Jain, Harvinder Soni
Abstract: A study was conducted to find out the level of patient satisfaction at a zonal hospital, Udaipur (Rajasthan). A sample of 100 out-door patients was taken on random basis. The patient satisfaction is judged by the researcher in terms of services and facilities offered according to age and gender to analyse the working of Hospital and Hospital Administration. It was observed that indoor as well as outdoor patients were dissatisfied with most of amenities, cleanliness and behaviour of the staff whereas they were satisfied with behaviour and attention given by doctors to them. Patients who are in the age group of above 60 years tend to be more satisfied. Female patients tend to be more satisfied than the male one.