International Journal of Multidisciplinary Research and Development

International Journal of Multidisciplinary Research and Development


International Journal of Multidisciplinary Research and Development
International Journal of Multidisciplinary Research and Development
Vol. 5, Issue 2 (2018)

Quality assessment of under-five clinic services at urban health centre setting of medical college of Mumbai district


Dr. Chaitali Borgaonkar, Dr. Sanjay Panchal

Introduction: UFC is a centre where preventive, promotive, curative, referral and educational services are provided in a package manner to under five under one roof. Health outcomes of such centres have been improved by investing in infrastructure, medical equipment, and drug supplies and by ensuring access to a certain number of qualified health workers. Objectives: 1.Toassessthequalityofservicesprovidedinunderfiveclinicandtheutilizationoffacilitiesbythecommunity. 2.To evaluate the client satisfaction. Methodology: 90 children registered in 2 months were included in study. Quality of service was assessed by age calculation, plotting on growth chart, counselling, attending sick child, etc. To assess the client satisfaction, a close ended questionnaire was used consisting of four parts- care givers satisfaction, infrastructure, waiting period and time spent per patient. Positive responses were graded. Conclusion: The quality of services provided at Under Five Clinic and the infrastructure are very good. However efforts have to be taken to find the reason for less follow up.
Pages : 01-04