International Journal of Multidisciplinary Research and Development

ISSN Online: 2349-4182
ISSN Print: 2349-5979

Article Icon NAAS Rating: 3
Vol. 3, Issue 5 (2016)

Comparison of customer satisfaction in public, private and co-operative banks in Rajkot city

Author(s): Hardeepsinh Jadeja, Girish Bhimani, Annasaheb Suryawanshi, Viren Manek
Abstract: The goal of present research paper was to compare the customer satisfaction in public, private and co-operative banks. The number of participants was 300 people (217 male and 83 female). To analyze data, we applied independent two sample t – test and one way ANOVA. The analysis showed that customer satisfaction between private bank & public bank (P-value < 0.05) and Private bank & co-operative bank (P-value < 0.05) were significantly different, but customer satisfaction between public bank & co-operative bank was not significantly different (P-value > 0.05). The customer satisfaction in private bank is more as compare to public and co-operative bank
Pages: 145-148  |  997 Views  311 Downloads
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