Level of facilitation of service delivery by observance of patient rights by healthcare workers and observance of duties by patients in corporate Hospital
Author(s): Dr. Prabhjot Kaur Dilawari
Abstract: Observance of right to accessible healthcare, physician of choice, complete information, treatment-refusal, filing complaint and inviolability of personal privacy motivates active participation of patients in treatment decision making in healthcare. Implementation of rights by healthcare workers under management’s supervision is intended to secure good medical practice and build & strengthen doctor patient relationship by avoiding medical malpractice if duo has sense of responsibility towards it. Contrarily, lack of respect to patients’ rights may lead to hazards in health-status and ruined doctor patient relationship consequently decreasing efficiency, effectiveness, trust and optimal care of patients. Present survey study on randomly selected 282 patients of a corporate multispecialty hospital revealed high level observance of patients’ rights and equally high sense of responsibility in healthcare decision making. High level of dissatisfaction was seen in long waiting-times, slightly rushed attitude of doctors and usage of medical terms. Electronic-media, print-media and counseling sessions in hospital were reported to be major sources of awareness in patients. Significantly high level of ignorance for laws safeguarding rights was noticed.